The eight steps.
Designed so you know what is happening, what we are committing to, and what comes next, at every stage.
You write to us.
Email or quote-form request. We confirm receipt within one business hour. We ask for your address, a brief description, and three or four photos if you have them. If you do not, we ask anyway and tell you what to point a phone camera at.
We come to the wall.
One of us — usually the lead mason — drives out, walks every elevation, photographs what is failing, takes notes on access and substrate. Thirty to sixty minutes on site. No upsell on the doorstep, no invented urgency, no pressure to sign anything before we have written a quote.
Written quote, by PDF, within twenty-four hours.
Itemised by scope. Materials specified. Access plan and timeline included. If three options make sense — spot repair, full repoint, full repoint plus heritage match — we present three. The quote is the contract. The numbers do not change between signing and invoicing unless the wall reveals something we could not see from the outside, and if it does, we stop and we tell you.
You sign. We schedule.
E-signature on the quote, twenty-five percent deposit, and your project goes onto the schedule. We confirm a start window — typically two to six weeks out, depending on weather and the queue. Toronto masonry season runs roughly April to November; lime-mortar work prefers daytime temperatures above five degrees Celsius.
We test the mortar before we commit it to your wall.
On the morning of the first working day, we cut and tool a sample patch — usually a one-foot square in an unobtrusive location. We photograph it dry and we photograph it cured, and we ask you to confirm the colour and profile match before any further work proceeds. If the match is not right, we adjust the mix and we cut a second patch. The sample patch is included in the quoted price.
The wall is repaired.
Hilti shroud and HEPA extraction on every cut. PAPR respirators on every crew member. Daily progress photos uploaded to a shared project file. A daily text to you at the end of each working day with what was completed and what is planned for tomorrow. Yard sign on site for the duration. Site cleaned at the end of each day, not just the end of the project.
We finish on the same day we say we will finish.
Final walk-around with you, in person. You point at anything you want addressed; we address it before we leave. Site swept, plant beds checked for mortar splatter, dust-shroud waste removed. Then the final invoice, with the final photographs and the warranty letter attached.
You receive the project file.
One PDF, indexed: original quote, photographs of the wall before, sample patch documentation, daily progress images, materials used (mortar mix, brick source, lintel specification), warranty letter signed by the lead mason. The next person who owns the building inherits the file.